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Shipping and Frequently Asked Questions
Waikiki Beach
HAWAIIAN CLOTHING...
menu Women's Wear..............
menu Men's Wear...................
menu Children's Wear.............
menu Baby Clothes.................
menu Size Charts....................
menu Silk Flowers & Lei...........
menu Medical Scrubs...............
HAWAIIAN FABRICS.......
menu Cotton Fabric.................
menu Rayon Fabric..................
BEACH WEAR..................
menu Sarongs.........................
menu Board Short...................
menu Towels...........................
menu Tropical Bags.................
HAWAIIAN JEWELRY.....
menu Rings.............................
menu Bracelets.......................
menu Pendants.......................
menu Earrings.........................
menu Necklaces......................
menu Black Pearl Rings............
menu Black Pearl Pendants.....
menu Black Pearl Earrings.......
TROPICAL HOME DECOR
menu Vintage Prints................
menu Tropical Lamps...............
menu Tropical Bedding............
menu Hawaii Calendars...........
HAWAIIAN ART...............
menu Tropical Paintings...........
menu Tropical Lamp Shades....
menu Koa Woodcrafts.............
menu Surfboards.....................
HAWAIIAN SNACKS........
menu Kona Coffee...................
menu Kona Blend.....................
menu Island Tea......................
menu Macadamia Nuts.............
menu Macadamia Cookies.......
menu Macadamia Brittle...........
menu Guava Jam......................
HAWAIIAN GIFTS............
menu Gifts & Gift Baskets.........
SALE ITEMS.....................
menu Super Savings................

Classic Hawaiian Products
1860 Ala Moana Blvd #810
Honolulu, HI 96815
(808) 277-5323
Email Us

1.  Is my information safe when making a purchase?
2.  How long will it take to receive my order?
3.  How much is the shipping cost?
4.  Where do you ship to?
5.  What type of payment do you accept?
6.  What is your return and exchange policy?
7.  How do I return something?
8.  What if I receive an error from the LinkPoint credit card transaction?
9.  Do you have wholesale prices?
 

*Classic Hawaiian Products does not receive or save any credit card information on our website.  Credit card information is taken directly by the largest merchant account provider in the U.S., Cardservice International, on their secure server.
 


1. Is my information safe when making a purchase?
Classic Hawaiian Products does not receive or save any credit card information on our website.  When you make a purchase with us, your credit card information is taken directly by our merchant account provider - Cardservice International, which is affiliated with LinkPoint International - on their secure server using state of the art SSL secure gateway technology and encryption.  You'll know your credit card information is safe when you see the padlock icon in the lower right corner of your web browser (or if you're using Internet Explorer 7 the padlock icon is up at the top, next to the web address).  Also, the web address, or URL, at the top of your web browser will begin with "https" rather than "http" when you're asked for your credit card number.  That tells you the information you're entering is on a secure server using encryption methods so that no third parties will ever see it.  There's absolutely no chance that anyone could hack into our database to obtain credit card information since we don't receive or store credit card numbers.  Classic Hawaiian Products respects your privacy and we never give customers' personal information to any third party.
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2. How long will it take to receive my order?
The status of your order can be checked by clicking View Order Status just below the home tab at the top of each page.  Normally, orders are shipped within 1-2 business days by USPS Priority Mail, which takes an additional 3-4 days delivery time.  Therefore, most orders will be received within 4-6 days of placing your order.  If an order must be custom made or on backorder, it may take up to 2-3 weeks to send your order.  In this case, we'll contact you by email within a few days to see if you'd like to change or cancel your order.  We can ship orders by USPS Express Mail, which takes 2 days for delivery inside the U.S. (plus up to 1 day processing).  For U.S. orders, you will have an option during checkout to ship by USPS Express Mail.  We try to ship Express orders the same day; However, Express shipping might take 1 day to process and many  items are not processed on Saturday or Sunday.  Therefore, please allow for this extra time.  International orders are shipped within 1-2 business days by USPS International Priority Airmail, which takes an additional 6-10 days delivery time.  Therefore, most International orders should be received within 7-12 days of placing your order.  Please be aware that orders outside the U.S. may get delayed by the customs department in your Country and may take an extra week or more for you to receive it.  Check with the your customs department for more information.
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3. How much is the shipping cost?
U.S. orders are shipped by USPS Priority Mail for $8 regardless of the quantity ordered.  International orders are shipped by USPS International Priority Airmail and rates are based on total weight starting at $24.  You'll have a chance to check the total shipping cost on our checkout page before entering your payment information..  For U.S. orders, you will have an option during checkout to ship by USPS Express Mail which takes 2 days.  We try to ship Express orders the same day; However, Express shipping might take 1 day to process and many  items are not processed on Saturday or Sunday.  Therefore, please allow for this extra time.
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4. Where do you ship to?
Anywhere in the U.S. and any Country the U.S. Postal Service will deliver International Priority Airmail.  Check for your Country by clicking here.  If for some reason your order can't be delivered, we will immediately issue a refund to your credit card.
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5. What type of payment do you accept?
We accept VISA, MasterCard, Discover and American Express credit/debit/ATM cards, Checks and Money Orders.  We also accept PayPal.  PayPal does not require a PayPal account to use your credit/debit/ATM card.  If you choose to use PayPal be sure to click "return to merchant" after making payment on PayPal's website.  Simply select your preferred payment method at the bottom of the form when you enter your name and shipping information.  Checks must clear before we send your order.  Checks and money orders should be made out to 'Classic Hawaiian Products' and sent to: Classic Hawaiian Products 1860 Ala Moana Blvd. #810 Honolulu, HI 96815.
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6. What is your return and exchange policy?
Click here for our mailing address.  If you wish to make an exchange, you should place a new order and return the item you want to exchange (be sure to include your new order number as well as the old order number with your return if doing an exchange so that no restocking fee will be charged).  Please return a copy of all receipts, return all packing materials and fold clothes neatly.  We accept returns or exchanges, if they are mailed back to us within 15 days of receipt for all products except custom made items such as personalized jewelry (name engraved) and food items.  Returns and exchanges must be in new and unused condition.  Clothing should be unwashed and tags should still be attached.  For returns, we will issue a refund on the purchase, less our actual shipping cost and a 15% restocking fee.  No restocking fee will be charged if you exchange a product for something of equal or greater value and no restocking fee will be charged if you receive a damaged item due to shipping.  Exchanges will require an additional shipping fee unless it is due to our mistake.  Refunds for credit card purchases will go directly back to your credit card.  Note: please let us know if you find any mistakes in our size charts so that we may correct them!
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7. How do I return something?
You may send returns and exchanges to us at: Classic Hawaiian Products 1860 Ala Moana Blvd. #810 Honolulu, HI 96815.  Please include the packing slip or a note with your order number.  Please keep all receipts and packing materials and send them back with your returned items.  Also, we would greatly appreciate if you would fold the clothes neatly before shipping them back to us.  If your order included a women's dress or girls' dress, it would be of great benefit to all of our customers if you can include a note with your regular dress size (for example - 6, 6 Petite, 8, 8 Petite, 10, 10 Petite, etc.) and let us know how the size of the item you ordered compares with that size (too big, too small or perfect fit).  Please let us know if you find any mistakes in our size charts so that we may correct them!
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8. What if  I received an error from the LinkPoint credit card transaction?
It could be simply that your bank has declined the transaction.  We encourage you to call the phone number on your credit card and they will assist you with your transaction.  From time to time, the LinkPoint Gateway is down for maintenance and you may use the back arrow button in your web-browser to go back to the checkout page and choose PayPal as the Payment Method (below your address information).  PayPal can securely process all types of credit cards.  Some errors are caused by older versions of web-browsers because they don't work with today's Secure Server technology.  If you encounter an error while entering your credit card information on our secure web-page, we recommend downloading and installing the free web-browser, Mozilla Firefox.  Please contact us if your credit card is declined and we'll try our best to assist you, or you can contact your credit card company, whose phone number should be on your card, for assistance.  Be sure to enter the last 3 digits of the number on the back of your credit card correctly (usually found next to your signature) in the "Card Code" field.  If it's declined because you accidentally entered the wrong information, please wait 1 minute before attempting to retry the transaction otherwise you'll receive a fraud error which you can ignore.  This 1 minute wait (or error message) is necessary to prevent you from accidentally clicking twice and sending a duplicate transaction.
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9. Do you have wholesale prices?
Yes, for most products we can set you up with a wholesale account for purchases made in wholesale quantity.  We also offer bulk discounts for most items ordered in large quantity.  Contact us for more information about specific products and quantities.
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News
We accept VISA, MasterCard, Discover and American Express credit/debit/ATM cards.  Also, PayPal, Checks & Money Orders.
Orders to U.S. destinations: Orders inside the U.S. are shipped by USPS Priority Mail for only $7.95, no matter how large the order!  Please allow 4 to 7 days to receive orders.
International orders to non-U.S. destinations:
International orders will be shipped by International Priority Airmail for only $17.95, no matter how large the order.  Please allow 7 to 14 days to receive orders (note: your customs department may cause delays).
Check out our photos section to see beautiful pictures taken on the scenic Island of Oahu in Hawaii.
Bookmark us.
 
Copyright 2005-2010
Classic Hawaiian Products
All Rights Reserved

Lei Disigns copyright TWI, Honolulu. Aloha Hawaii Lei, Hibiscus Fern logo, and model's picture on lei tag are registered Trademarks of TWI, Honolulu.

Payment and Shipping...
We accept VISA, MasterCard, Discover and American Express credit/debit/ATM cards.  Also, PayPal, Checks & Money Orders.
Orders to U.S. destinations: Orders inside the U.S. are shipped by USPS Priority Mail for only $8, no matter how large the order!  Please allow 4 to 7 days to receive orders.
International orders to non-U.S. destinations:
International orders will be shipped by International Priority Airmail and rates are based on total weight starting at $24.  You'll have a chance to see the shipping total before entering your payment information.  Please allow 7 to 14 days to receive orders (note: your customs department may cause delays).
Check out our photos section to see beautiful pictures taken on the scenic Island of Oahu in Hawaii.  Bookmark us.
This site contains images and trade symbols protected by the Copyright and Trademark laws of the United States. Any and all unauthorized alteration, reproduction, public distribution and/or public display of the same will subject you to severe civil and/or criminal penalties as provided by law.
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