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1.
Is my
information safe when making a purchase?
2.
How long
will it take to receive my order?
3.
How much is the
shipping cost?
4. Where do you ship to?
5.
What type of
payment do you accept?
6.
What is your return and
exchange
policy?
7.
How do I return something?
8.
What if I receive an error from the LinkPoint credit card
transaction?
9. Do you have
wholesale prices?
*Classic Hawaiian Products does not receive or save any
credit card information on our website. Credit card
information is taken directly by the largest merchant account
provider in the U.S., Cardservice International, on their secure
server.
1. Is my
information safe when making a purchase?
Classic Hawaiian Products does not receive or save any credit
card information on our website.
When you make a purchase with us, your credit card information
is taken directly by our merchant account provider - Cardservice
International, which is affiliated with LinkPoint International -
on their secure server using state of the art SSL secure gateway
technology and encryption. You'll know your credit card
information is safe when you see the padlock icon in the lower
right corner of your web browser (or if you're using Internet
Explorer 7 the padlock icon is up at the top, next to the
web address). Also, the web address, or URL, at the top of
your web browser will begin with "https" rather than "http" when
you're asked for your credit card number. That tells you
the information you're entering is on a secure server using
encryption methods so that no third parties will ever see it.
There's absolutely no chance that anyone could hack into our
database to obtain credit card information since we don't
receive or store credit card numbers. Classic Hawaiian Products respects your
privacy and we never give customers' personal information to any
third party.
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2.
How long
will it take to receive my order?
The status of your order can be checked by clicking
View Order
Status just below the home tab at the top of each page. Normally, orders are shipped within
1-2 business
days by USPS Priority Mail, which takes an additional 3-4 days delivery
time.
Therefore, most orders will be received within 4-6 days of placing
your order. If an order must be custom made or on backorder, it may take up to
2-3 weeks to send your
order. In this case, we'll contact you by email within a
few days to see if you'd like to change or
cancel your order. We can ship orders by USPS Express
Mail, which takes 2 days for delivery inside the U.S. (plus up
to 1 day processing). For U.S. orders, you will have an
option during checkout to ship by USPS
Express Mail. We try to ship Express orders the same day;
However, Express shipping might take 1 day to process and many
items are not processed on Saturday or Sunday. Therefore,
please allow for this extra time. International orders are shipped within
1-2 business days by USPS International Priority Airmail, which takes an
additional 6-10 days delivery time.
Therefore, most International orders should be received within
7-12 days of placing
your order. Please be aware that orders outside the U.S. may get
delayed by the customs department in your Country and may take
an extra week or more for you to receive it. Check with
the your customs department for more information.
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3.
How much is the shipping
cost?
U.S. orders are shipped by USPS Priority Mail for $8
regardless of the quantity ordered. International orders
are shipped by USPS International Priority Airmail and rates are
based on total weight starting at $24. You'll have a
chance to check the total shipping cost on our checkout page
before entering your payment information.. For U.S. orders, you
will have an option during checkout to ship by USPS
Express Mail which takes 2 days.
We try to ship Express orders the same day; However, Express
shipping might take 1 day to process and many items are
not processed on Saturday or Sunday. Therefore, please
allow for this extra time.
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4.
Where do you ship to?
Anywhere in the U.S. and any Country the U.S. Postal Service
will deliver International Priority Airmail. Check for your Country by
clicking here. If for some reason your order can't be
delivered, we will immediately issue a refund to your credit
card.
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5.
What type of
payment do you accept?
We accept VISA, MasterCard, Discover and American Express credit/debit/ATM cards,
Checks and Money Orders. We also accept PayPal. PayPal does not require a PayPal
account to use your credit/debit/ATM card. If you choose to use PayPal be sure to click
"return to merchant" after making payment on PayPal's
website. Simply select your
preferred payment method at the bottom of the form when you
enter your name and shipping information. Checks must
clear before we send your order. Checks and money orders
should be made out to 'Classic Hawaiian Products' and sent to: Classic Hawaiian Products 1860 Ala Moana
Blvd. #810 Honolulu, HI 96815.
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6. What is your
return and exchange policy?
Click here for our mailing address.
If you wish to make an exchange, you should place a new order and return the
item you want to exchange (be sure to include your new order
number as well as the old order number with your return if doing
an exchange so that no restocking fee will be charged). Please return a copy of all receipts, return
all packing
materials and fold clothes neatly. We accept returns or exchanges, if they are mailed back to us
within 15 days of receipt for all products except custom made
items such as personalized jewelry (name engraved) and food
items. Returns
and exchanges must be
in new and unused condition. Clothing should be
unwashed and tags should still be attached. For returns, we will issue
a refund on the purchase, less our actual shipping cost and a 15%
restocking fee. No restocking fee will be charged if you
exchange a product for something of equal or greater value and no restocking fee will be charged if you receive a damaged item
due to shipping. Exchanges will require an additional
shipping fee unless it is due to our mistake. Refunds for
credit card purchases will go directly back to your credit card. Note: please
let us know if you find any mistakes in our size charts so that
we may correct them!
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7.
How do I return something?
You may send returns and exchanges to us at: Classic Hawaiian
Products 1860 Ala Moana Blvd. #810 Honolulu, HI 96815.
Please include the packing slip or a note with your order number. Please keep
all receipts and packing materials and send them back with your
returned items. Also, we would greatly appreciate if you
would fold the clothes neatly before shipping them back to us.
If your order included a women's dress or girls' dress, it would
be of great benefit to all of our customers if you can include a
note with your regular dress size (for example - 6, 6 Petite, 8,
8 Petite, 10, 10 Petite, etc.) and let us know how the size of
the item you ordered compares with that size (too big, too small
or perfect fit). Please let us know if you find any mistakes in our size
charts so that we may correct them!
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8.
What if I received an error from the LinkPoint credit card
transaction?
It could be simply that your bank has declined the transaction.
We encourage you to call the phone number on your credit card
and they will assist you with your transaction. From time
to time, the LinkPoint Gateway is down for maintenance and you
may use the back arrow button in your web-browser to go back to
the checkout page and choose PayPal as the Payment Method (below
your address information). PayPal can securely process all
types of credit cards.
Some errors are caused by older versions of web-browsers because
they don't work with today's Secure Server technology. If
you encounter an error while entering your credit card
information on our secure web-page, we recommend downloading and
installing the free web-browser,
Mozilla Firefox.
Please contact us if your credit card
is declined and we'll try our best to assist you, or you can
contact your credit card company, whose phone number should be
on your card, for assistance. Be sure
to enter the last 3 digits of the number on the back of your
credit card correctly (usually found next to your signature) in the "Card
Code" field. If it's declined because you accidentally
entered the wrong information, please wait 1 minute before
attempting to retry the transaction otherwise you'll receive a
fraud error which you can ignore. This 1 minute wait (or
error message) is
necessary to prevent you from accidentally clicking twice and sending a
duplicate transaction.
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9. Do you have
wholesale prices?
Yes, for most products we can set you up with a wholesale
account for purchases made in wholesale quantity. We also
offer bulk discounts for most items ordered in large quantity.
Contact us for more information about
specific products and quantities.
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